Yeah ok, I'm so sick and tired of automated phone systems I am ready to rip my ears off and mail them Van Gogh style to the next business I call that has that type of system, which unfortunately for me, is most places that are too cheap to hire a single person to sit in a chair, fetch coffee, and answer a phone to get the customer to the needed department. Bigger corporations are going to be like, "We save a ton of money by not having to hire the staff and let the computers do the work for us." Yes while that may be true, you piss off the customers you have by having us hit 5-10 keys just to get to a live person that wasn't even in the department we hit the keys for to begin with, and only to find out that they cannot transfer your call and you have to start all over wasting the 20 minutes you have already spent on the phone.
I had a fun idea, lets hook the executives private phone lines within the company in question to an automated phone system so that they can reserve a tee time or order lunch. Bet ya they would get as frustrated as I do having to deal with them all the time. I am an IT Tech, which means I frequently call tech support for our customers only to find out I am talking to someone in bum-fuck India who has no idea how to speak English properly or even slow the hell down so we can try to understand what they are saying.
I called a small LOCAL ISP the other day only to find out their tech support goes to India. Red faced and all, it took everything I had to not reach through the phone and rip his freaking head off and buy it a copy of Rosetta Stone (awesome program, go buy one) so he could at least learn the pronunciation.
Add the lovely foreign tech support for an American product that was invented and built in America..cheap ass companies...you deserve a kick in the nuts and no ice pack.
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