Fix it or I Quit
and take my friends with me
Dear Square Enix and Mr. Yoshida:
You have built a game, specifically Final Fantasy XIV, at a point in time that is perfectly aimed at becoming the most popular MMO on the planet. People have been playing World of Warcraft for years now (myself was included) and have gotten bored with it.
Along comes...FFXIV. After the attempt at V1.0 of which I was in beta, here is a MUCH improved version. My hats off to the entire team for that feat. What an accomplishment!
However, in light of events that we are all now very aware of, and mine as well, I have a few problems with your service.
1.) World is full error 1017: Seriously? Did the guys that had the job to calculate the number of players fail miserably at their job? Could you not see that you were to be the next big MMO out there? I have had the game since Early Access started, I managed to squeak in some time here and there to play a bit. Most of t he time, I get error 1017, the world is full. All the while, my friends and family are intermittently allowed to play. I get home at 7:00pm EST,which as you can guess, servers are already full and there is virtually no chance in hell I will get to play with my friends and family members.
1a.) Playing along, running my Taru around (don't care if you call it a lalafell, it's still a Taru to us FFXI'ers)....disconnected from server, log back in? nope, error 1017. I was just there and your server kicked me out. Blame my internet connection? Hardly, it's a capable 105Mbps with a latency of less than 20ms. The Xbox 360 never loses a connection in the middle of an online session, not once.
2.) When the worlds are full, I distinctly remember FFXI having a long login queue, sometimes over an hour, but at least there was a queue to show some sort of progress was being made. Now we play a lottery system to see who gets to play and who clicked "A" first.
3.) Tell me again why I paid good money for something I do not get to play? In Beta 3, most things worked, no server overload, no real queues. Good beta test time. Beta 4: Error 3102 3 hours in, on a friday evening, Tech support was closed and therefore, missed almost the entire beta because there was a bug. Ok, t his one was forgiveable...sort of. You guys saw the huge crowd of people that could not login becuase of this problem. Instead of taking the server offline for emergency maintenance and giving it a quick fix up, we were basically thrown out on our ass and given an apology by tech support on tuesday (which by then beta had closed on monday)
4.) Error 90000: thought you guys had that fixed? Still got them. Nothing a quick reboot of the client didn't fix, still annoying as hell in the middle of a fate though.
5.) Support. Sucks. 48 hour response time? Call Blizzard tech support sometime. Usually the problem was solved in a couple of hours. Even during FFXI there were times that tech support took a long time to respond. As my friends and family are leveling passed me and way ahead in the game, I will be left in the dust to fend for myself and beg for help in dungeons and the like or worse, use a PUG. Don't know what a PUG is? Google it.
6.) You guys don't tell anyone what the hell the problem is within a reasonable amount of time. Not saying you have to give away trade secrets or anything, but damn man, read the responses you guys get in the forums. 173 pages from error 1017 and still no response from Squenix except an apology letter from Mr. Yoshida. That's fine, apology accepted Mr. Yoshida. Now please deliver the content and experience we are paying for.
7.) When the world is full, why do I get dumped clear back to the title screen, can't you just simply put me back to the world selection screen? I know it is only 1 extra click but damn guys, that is annoying.
The mechanics of the game are great. The leveling sucks though. Too fast. Everyone is going to hit cap on all characters before the first expansion gets anywhere near completion. I have played maybe 10 hours total so far and have a 15 conjurer, 13 archer and a 10 carpenter.
Bottom line, 48 hours. Fix it or I and others I know that have paid will return our unopened games to the distributors to request a full refund. I refuse to pay for something I cannot use. In essence, it is like paying for a car that you cannot drive because it will not let you in the drivers seat although it looks good in the driveway.
Note: Time of this posting is in PST, I am in EST, so it is actually 11:34pm here.
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